Refund and Cancellation Policy

Last updated: November 2026

1. Merchant Refund Responsibility

Merchants utilizing the TechMights Pay platform maintain independent return and refund policies for their customers. When a merchant initiates a refund via the TechMights Pay dashboard or API, the request is transmitted electronically to the acquiring bank partner for direct reversal to the customer's original payment method.

2. Refund Processing Timelines

Refund timelines are governed by banking switch standards:

  • UPI Transactions: Typically reflected instantly or within 24 to 48 hours.
  • Debit / Credit Cards: Typically processed within 5 to 7 business days depending on the card-issuing bank.
  • Net Banking: Typically processed within 3 to 5 business days.
3. Chargebacks & Disputes

Customer chargebacks and retrieval requests are routed through the acquiring bank partner. Merchants are notified via their dashboard and email to submit supporting transaction evidence within required statutory windows.

Regulatory & Operational Notice:

TechMights Pay operates as a specialized payment technology platform and Technical Service Provider (TSP) integrating with authorized banking and acquiring partners. TechMights Pay does not pool, hold, or escrow merchant funds. Merchant settlements are routed directly by the acquiring bank partner pursuant to merchant KYC approval and underwriting agreements.